At Distinct Services Australia, we are committed to protecting the privacy, confidentiality, and personal information of our clients, participants, families, and website visitors. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and NDIS privacy requirements.
We may collect the following types of information:
Personal details, including name, address, date of birth, contact details, and emergency contacts
NDIS participant information, goals, support needs, and service preferences
Health and medical information relevant to providing support services
Financial and billing information
Information submitted via our website, email, or contact forms
All information collected is necessary to provide safe, effective, and personalised NDIS supports.
We use personal information to:
Deliver and coordinate NDIS supports and services
Communicate with participants, families, and support coordinators
Maintain records in compliance with NDIS Practice Standards and legal obligations
Improve our services and ensure quality and safety
Process payments and manage billing
We do not use your personal information for marketing purposes without your consent.
Distinct Services Australia takes all reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures include:
Secure storage of physical records
Password-protected electronic records
Staff training in privacy and confidentiality
Access controls and secure communication systems
We only share personal information when:
Required by law or government authorities
Necessary to deliver supports or coordinate services (e.g., with allied health professionals, NDIS planners, or support coordinators)
You provide explicit consent for sharing
We will never sell your information to third parties.
You have the right to:
Access and review your personal information
Request corrections to any inaccurate information
Withdraw consent to the collection or use of personal information, where permitted
Raise concerns about privacy or how your information is handled
Requests can be submitted via info@distinctservices.com.au or by calling 0435 614 556.
Our website may use cookies or tracking technologies to enhance user experience. Cookies are only used for analytics and improving website functionality. You may disable cookies in your browser settings.
Distinct Services Australia may update this Privacy Policy from time to time. The most current version will always be available on our website. We encourage you to review it regularly.
If you have any questions about our Privacy Policy or the handling of your personal information, please contact us:
📧 Email: info@distinctservices.com.au
📞 Phone: 0435 614 556
📍 Address: Level 25, Palace Tower 108 St Georges Terrace, Perth WA 6000
Distinct Services Australia is committed to safeguarding your privacy and supporting your rights under the NDIS and Australian privacy laws.
